Bereavement Professional

Hi everybody, 

I'm writing to get some feedback about the only question on the CAHPS survey that relates to care after death.   Our bereavement staff is being asked to raise our survey score for this question by 5 points.    I'm wondering if anyone has any tips or best practices that have helped your program to raise the score for this question.   I find it a challenging assignment as the question itself refers to support from the hospice team in the weeks after death.   I'm not sure if family members who complete the survey are thinking of condolence calls they get from the hospice team members or the initial call that they get from their bereavement counselor.    The response options are "Too little", "Right amount" and "Too much".   What would lead more family members to choose the "Right amount" response?   

Any suggestions you could offer would be most appreciated.  

We assess the need for a "bridge call" from the  team- and proceed from there- so we evaluate team follow up needs at the staffing of the deatha nd have done better with this score- not to say we have not missed the mark- but this seems o have less  " I felt abandoned by the team" feedback- 

Hi everybody, 

I'm writing to get some feedback about the only question on the CAHPS survey that relates to care after death.   Our bereavement staff is being asked to raise our survey score for this question by 5 points.    I'm wondering if anyone has any tips or best practices that have helped your program to raise the score for this question.   I find it a challenging assignment as the question itself refers to support from the hospice team in the weeks after death.   I'm not sure if family members who complete the survey are thinking of condolence calls they get from the hospice team members or the initial call that they get from their bereavement counselor.    The response options are "Too little", "Right amount" and "Too much".   What would lead more family members to choose the "Right amount" response?   

Any suggestions you could offer would be most appreciated.  

Hi everybody, 

I'm writing to get some feedback about the only question on the CAHPS survey that relates to care after death.   Our bereavement staff is being asked to raise our survey score for this question by 5 points.    I'm wondering if anyone has any tips or best practices that have helped your program to raise the score for this question.   I find it a challenging assignment as the question itself refers to support from the hospice team in the weeks after death.   I'm not sure if family members who complete the survey are thinking of condolence calls they get from the hospice team members or the initial call that they get from their bereavement counselor.    The response options are "Too little", "Right amount" and "Too much".   What would lead more family members to choose the "Right amount" response?   

Any suggestions you could offer would be most appreciated.  

Hi everybody, 

I'm writing to get some feedback about the only question on the CAHPS survey that relates to care after death.   Our bereavement staff is being asked to raise our survey score for this question by 5 points.    I'm wondering if anyone has any tips or best practices that have helped your program to raise the score for this question.   I find it a challenging assignment as the question itself refers to support from the hospice team in the weeks after death.   I'm not sure if family members who complete the survey are thinking of condolence calls they get from the hospice team members or the initial call that they get from their bereavement counselor.    The response options are "Too little", "Right amount" and "Too much".   What would lead more family members to choose the "Right amount" response?   

Any suggestions you could offer would be most appreciated.  

Hi everybody, 

I'm writing to get some feedback about the only question on the CAHPS survey that relates to care after death.   Our bereavement staff is being asked to raise our survey score for this question by 5 points.    I'm wondering if anyone has any tips or best practices that have helped your program to raise the score for this question.   I find it a challenging assignment as the question itself refers to support from the hospice team in the weeks after death.   I'm not sure if family members who complete the survey are thinking of condolence calls they get from the hospice team members or the initial call that they get from their bereavement counselor.    The response options are "Too little", "Right amount" and "Too much".   What would lead more family members to choose the "Right amount" response?   

Any suggestions you could offer would be most appreciated.