We just revised/finalized our Consolo templates for "routine" bereavement care plan interventions for Low, Moderate, and High Risk assessments and we went with the following schedules:
LOW
Initial Bereavement Phone Call (Chaplain) - 2 days
1st Letter w Grief education materials (Bereavement Coord/volunteer/staff) - 3 weeks
2nd Letter w local/online support group options - 3 months
3rd Letter w Grief Self-Assessment tool - 6 months
Phone call at/around Birthday of Pt (Chaplain or Bereavement staff) - Sometime during the week preceding birthdate
Anniversary of Death phone call w discussion anticipating 4th and final routine care letter coming within the next month- Sometime during the week preceding the 1 year mark since death of Pt.
Final letter advising end of routine care contact w remainder bereavement support remains avialable upon request in perpetuity - 13 month
MODERATE
Added to the above are phone calls from chaplain or bereavement staff at the 30 day mark to see if risk assessment is proving to be on target or not. Assuming so, another phone call at 90 days to check-in and highlight list of bereavement support groups being included in 3 months Letter 2, now that bereaved's grief has had time to settle into whatever state it will likely maintain and presence of enduring complicated grief can be more confidently determined.
HIGH
Added to the above are an additional phone call check-in at 60 days and then again at 6 months, particularly to inquire as to how well any grief support group participation, referred professional grief counseling/therapy, or other intervention efforts are coming along in the bereaved's experience to-date.
Additionally, in all letters and any phone calls we include a reminder and encouragement to save the date regarding the next occuring Memorial Gathering event.
Hope that helps!
Rev. Ty Bradley
Bereavement Coordinator / Spiritual Care Chaplain
White Rose Hospice ~ Phoenix, Arizona
Original Message:
Sent: 02-15-2024 05:01 PM
From: Katy Haldiman
Subject: Bereavement Care Plan Based on Risk Level
Hello! We're evaluating our bereavement program and I'd like to get a sense of how other hospices individualize the bereavement care plan based on the assessed bereavement risk level. For example, what is your baseline bereavement contacts for all bereaved? And then how do the contacts/interventions change based on a medium or high risk level?
Thank you in advance!
------------------------------
Katy Haldiman, MS, RN
Quality & Compliance Manager
Hospice Maui
400 Mahalani St, Wailuku, HI 96793
Main: (808) 244-5555
Cell: (808) 344-6342
"Quality is a journey, not a destination."
------------------------------