What defines a High Performer, Middle Performer, and a Low Performer? This form lists the characteristics of each as well as suggestions for maintaining or improving performance.
Hardwiring for Excellence.pdf
#staffing
Workforce Excellence -.doc
This is the powerpoint presentation that the Steering Committee presented at the 2012 NHPCO Management and Leadership Conference in Washington, D.C. #volunteers #standards #Medicare #qualityassurance #qualityimprovement #organizationalexcellence
Benchmarks for Hospice Volunteer Programs.ppt
This tool provides a formula for tracking and reporting volunteer retention. Covenant has multiple branches
Hospice Volunteer Retention Report.xls
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Form letter sent to newly admitted patients/families explaining the volunteer program - particularly the FRIENDS program. The FRIENDS program is a tuck-in program where all patients are contacted on Thursday to find out their needs (medications, supplies, etc) prior to the weekend. Role Plays used in training volunteers for the FRIENDS program Program Procedures #volunteers #qualityassurance
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See matching library entry files - FRIENDS Volunteer Progr...
This article appeared in NewsLine's online publication in April 2011, The Voice of NCHPP. It was the topic of a workshop presented at the Management Leadership Conference in 2011. #management #leadership #organizationalexcellence
The Voice of NCHPP.pdf
See matching posts in thread - Measures of Excellence - Did Yo...
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