Bereavement Professional

  • 1.  Bereavement Satisfaction surveys

    Posted 02-21-2018 09:05 AM

    Is anyone using a satisfaction survey, aside from the NHPCO one, that they would be willing to share?  We are in the process of trying to develop one that would gather feedback but be user friendly, i.e. short, and might have a higher percentage of return.  And has anyone tried using the postcard type?

    Thanks,

    Becky Pfister, LISW

     



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  • 2.  RE: Bereavement Satisfaction surveys

    Posted 02-21-2018 10:29 AM
    Hello Becky,

    I hope you have visited our FEBS page and saw that we have recently updated and revised the FEBS survey to the Evaluation of Grief Support Services (EGSS)!  With feedback from FEBS users and guidance from an advisory group of bereavement professionals, NHPCO revised the survey to be modular and changed the name of the survey. Visit the EGSS page for details, read the Guidelines, and begin utilizing the EGSS survey!

     

    What's changing?

    1. The survey itself has a customizable version for those hospices whose bereavement program has a designated name. If your hospice's bereavement program has a name we strongly recommend that you use the customizable version to ensure that respondents focus on bereavement services and not the services provided by the hospice prior to the death.
    2. There are optional modules and optional questions in the survey that you can choose to remove as they may be bereavement program components that your hospice does not offer. The following modules represent various components of hospice bereavement programs:
    • Grief Support Mailings
    • Grief Support Telephone Calls
    • In-Person Grief Support Visits
    • Grief Support Groups
    • Other Grief Support Services

    For detailed information on how to use the survey, please read our How To document.

    Data entry in the Portal will be updated at a later date to reflect the changes in the survey. If you are a current FEBS user, you will still be able to enter FEBS surveys. For now, we encourage you to begin mailing out the EGSS survey and hold on the ones received back to your hospice. We will make an announcement when data entry for EGSS surveys is available.

    Questions about the transition from FEBS to EGSS, please email egss@nhpco.org.
    Thank you! 



    ------------------------------
    Kristi Dudash
    National Hospice and Palliative Care Organization
    ------------------------------

    Original Message


  • 3.  RE: Bereavement Satisfaction surveys

    Posted 02-22-2018 09:04 AM

    Hi-

     

    We developed a satisfaction survey that we send out in our 13th month bereavement support letter. This is our last mailing and covers all the bereavement services offered throughout the year after a loved one's death. We have found this more effective than the FEBS. I would be happy to share it with you.

    Best-

    Maribeth

     

    Maribeth McKeever, LCSW-R, ACHP-SW

    Director of Bereavement

    Good Shepherd Hospice

    110 Bi-County Blvd, Suite 114

    Farmingdale, New York 11735

    (631) 828-7628

     

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    Original Message


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