Bereavement Professional

we use Zoom thru our business account, which assures confidentiality

All,

I am fascinated by the variability there is amongst IT professionals within our separate programs and organizations!  Our national IT program for Kaiser Permanente has been consistent for months stating Zoom is far too risky of a platform to utilize for virtual programming and care. I wish I understood as well as our IT professionals more of the details and rationale myself, as I have found Zoom very user-friendly in personal settings. For our organization we have been approved and been using Microsoft Teams as well. This has been successful for our groups and other telehealth connections in our hospice and palliative care programs.

Joelle Osterhaus, MSW, LCSW, LICSW, ACHP-SW (she/her)
KPNW Hospice & Palliative Care Psychosocial Services Manager

KPNW Interim Palliative Care Operations Manager

NHPCO Bereavement Professional Committee Chair and MyNHPCO Executive Committee Member

Kaiser Permanente Northwest
Continuing Care Services
2701 NW Vaughn St., Ste. 140
Portland, OR 97210-5344

Cell Phone: (503) 312-0819
Main Office: (503) 499-5200

Fax: (503) 499-5535

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Like Diane, we see about 50/50 community bereaved v hospice/palliative bereaved.   Our larger healthcare organization does a lot of sharing internally with bereaved who are accessing other services in our system, but whose person did not die on our hospice or palliative care programs.  Beyond that there are also many hospice and community bereaved who share word of mouth a great deal, which also generates plenty of referrals.  We do not do any outreach to the community as our metro area is quite saturated with groups and we never seem to have any trouble always filling them up and exploring every year how we can expand to meet the demand. 

Joelle Osterhaus, MSW, LCSW, LICSW, ACHP-SW (she/her)
Hospice & Palliative Care Psychosocial Services Manager & Interim Palliative Care Operations Manager

Kaiser Permanente Northwest
Continuing Care Services
2701 NW Vaughn St., Ste. 140
Portland, OR 97210-5344

Cell Phone: (503) 312-0819
Main Office: (503) 499-5200

Fax: (503) 499-5535

NOTICE TO RECIPIENT:  If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents.  If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them.  Thank you.

For online groups, while ours are not active currently, we plan to open the to the community as we have done with all of our drop-in groups, however, not without people needing to register with us first. This allows us to do a screening and review the guidelines for group participation. Thereafter we release the details of the link, password, etc. We expect, as with our other virtual platforms used for counseling and for family meetings, for instance, that there will be appreciate expressed for the time taken to do so with them so they feel they understand the group and are prepared to participate.

Joelle Osterhaus, MSW, LCSW, LICSW, ACHP-SW (she/her)
Hospice & Palliative Care Psychosocial Services Manager & Interim Palliative Care Operations Manager

Kaiser Permanente Northwest
Continuing Care Services
2701 NW Vaughn St., Ste. 140
Portland, OR 97210-5344

Cell Phone: (503) 312-0819
Main Office: (503) 499-5200

Fax: (503) 499-5535

CCS Social Work Sharepoint Site (internal use): https://sp-cloud.kp.org/sites/NWCCSSocialWork/Shared%20Documents/Forms/AllItems.aspx

CCS Bereavement Program Sharepoint Site (internal use): https://sites.sp.kp.org/teams/nwreg/NWAmbulatoryCare/CCS/Hospice/SitePages/BS.aspx

CCS Dept Sharepoint Site (internal use): https://sites.sp.kp.org/teams/nwreg/NWAmbulatoryCare/CCS/SitePages/Home.aspx

Hospice Volunteer Website: : https://www.kpnwvolunteer.org/hospice

NOTICE TO RECIPIENT:  If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents.  If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them.  Thank you.