Bereavement Professional

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Virtual Remembrance Services

  • 1.  Virtual Remembrance Services

    Posted 04-27-2020 08:35 PM
    By the end of May it will be time for our quarterly remembrance service. But it doesn't look like we'll be able to conduct our service in person just yet...I wanted to check in: Has anyone thought of ways to conduct a remembrance service virtually?

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    Candice Wilkins
    Hinds Hospice
    Manager, Center for Grief& Healing
    Fresno, CA
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  • 2.  RE: Virtual Remembrance Services

    Posted 04-28-2020 07:10 AM
    Yes we have.   and are planning on  a summer virtual art memorial,  in the fall a virtual candle light walk and in December a virtual blue Christmas,​   I made the decision to simply adjust  and figure all our programming out to go virtually---   as second surge will likely impact some of the programs and with  mailings and communications it seems pragmatic to simply stay on the virtual path.   I am looking into live steaming on face book /  zoom =platform /  or even a you tube post of ceremony-   depending on the program.  If the program is quite "hospice specify- I am more inclined to assure the program is secure as families will submit names we will read-    otherwise the programs are all designer to have elements of involvement and ritual to support any/ all grievers- will likely be less 'secure' on the platform and open to all.   I believe folks in the grief community really need to lead creatively along with the fabulous examples  some families and funeral homes have given- --   meet at a park with the  car lights on-  writing notes and dedicating space to loss- connecting virtually to give voice---  your creativity is necessary to give space/ purpose and movement --- I look forward to your teams ideas as well!  ……. sending postcards with reflection/ prayer to follow along and keepsake......encouraging time of candle lighting together…..  also- looking at a radio broadcast...…..  all thoughts and inspirations to meet families need as creatively as possible...

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    Amy Kitsembel
    Aspirus Comfort Care and Hospice Services
    715-847-2703
    ------------------------------



  • 3.  RE: Virtual Remembrance Services

    Posted 04-28-2020 07:58 AM
    Great question.  NHPCO held a virtual memorial service for a colleague a few years ago and I believe they are working on some guideline. We did it via some web-based platform but I cant remember which one.  Things are much more advanced today.  We had multiple readers and showed a couple of videos (for the music) as well as a photo montage.  It was just for one person. I think this might be a great alternative during these times. 

    Diane

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    Diane Snyder Cowan, CHPCA,MA,MT-BC
    Director of Western Reserve Grief Services
    Hospice of the Western Reserve, Inc
    ------------------------------



  • 4.  RE: Virtual Remembrance Services

    Posted 04-28-2020 01:40 PM

    We also have an May event. We are working with our organization to see if we can provide a virtual  experience.

     

     

    Barbara Ingram M.Div.  D. Min.  BCC, LMFT

    Bereavement Coordinator and Counselor

    WellStar Community Hospice

    470.245.9959 Office

    470.245.9997 Fax

    475 Dickson Ave. NW

    Marietta GA 30064

     





    This email and any files transmitted with it may contain confidential and /or proprietary information in the possession of WellStar Health System, Inc. ("WellStar") and is intended only for the individual or entity to whom addressed. This email may contain information that is held to be privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any unauthorized access, dissemination, distribution or copying of any information from this email is strictly prohibited, and may subject you to criminal and/or civil liability. If you have received this email in error, please notify the sender by reply email and then delete this email and its attachments from your computer. - Thank you.





  • 5.  RE: Virtual Remembrance Services

    Posted 04-28-2020 01:43 PM

    We are also working on  creating  an  virtual remembrance experience for our May event.

    We are finding we need a larger platform than some platforms provide.

     

     

    Barbara Ingram M.Div.  D. Min.  BCC, LMFT

    Bereavement Coordinator and Counselor

    WellStar Community Hospice

    470.245.9959 Office

    470.245.9997 Fax

    475 Dickson Ave. NW

    Marietta GA 30064

     





    This email and any files transmitted with it may contain confidential and /or proprietary information in the possession of WellStar Health System, Inc. ("WellStar") and is intended only for the individual or entity to whom addressed. This email may contain information that is held to be privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any unauthorized access, dissemination, distribution or copying of any information from this email is strictly prohibited, and may subject you to criminal and/or civil liability. If you have received this email in error, please notify the sender by reply email and then delete this email and its attachments from your computer. - Thank you.





  • 6.  RE: Virtual Remembrance Services

    Posted 04-28-2020 04:27 PM
    ​Hello,

    I just recently provided a virtual memorial service for my team.  I  had candles behind me; I asked participants to have a candle near them at home; I found someone to ring a bell after each month's list of deceased patients.  We were a little behind so I had three different people read one of the months.  I prepared some short readings to read in between the months as well as provided space for participants to share thoughts, feelings after each months deceased were read.  I normally prefer to do one month at a time, i.e., the previous month, but COVID and protocols preempted me.  It seemed to work rather well.  I received good comment afterwards.

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    Tina Koenig Ray, Spiritual & Grief Counselor, AgraceHospice, Madison, WI
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  • 7.  RE: Virtual Remembrance Services

    Posted 07-20-2020 03:01 PM
    Hi Tina. Did you use the zoom platform for this?


  • 8.  RE: Virtual Remembrance Services

    Posted 07-20-2020 04:51 PM

    We shot a video of our mid may service, we are putting it on our Company Website and inviting families to watch and interact. We are sending with invitations

    With instructions.

     

    Barbara Ingram, D.Min., M.Div., BCC, LMFT

    Bereavement Coordinator and Counselor

    Wellstar Community Hospice

    470.245.9959

    This e-mail may contain confidential and /or proprietary information in the possession of the WellStar Health System, Inc. ("WellStar") and is intended only for conduct of the official business of WellStar. This e-mail may contain information that is held to be privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any unauthorized access, dissemination, distribution or copying of any information from this e-mail is strictly prohibited, and may subject you to criminal and/or civil liability. Any use of WellStar's e-mail system for any purpose other than WellStar's official business may also subject the user to this same liability. If you have received this e-mail in error, please notify us immediately at (470-245-9937) or electronic mail Barbara.Ingram@wellstar.org Thank you.

     





    This email and any files transmitted with it may contain confidential and /or proprietary information in the possession of WellStar Health System, Inc. ("WellStar") and is intended only for the individual or entity to whom addressed. This email may contain information that is held to be privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any unauthorized access, dissemination, distribution or copying of any information from this email is strictly prohibited, and may subject you to criminal and/or civil liability. If you have received this email in error, please notify the sender by reply email and then delete this email and its attachments from your computer. - Thank you.





  • 9.  RE: Virtual Remembrance Services

    Posted 06-02-2020 10:15 AM
    Extending this conversation a bit... we have a Hospice Remembrance Service planned for September and the church where it would be happening is not taking messages or answering calls.  Are others looking this far ahead to virtual or other ways of providing space and time for Remembering for families served? I appreciate the suggestions already mentioned -  art memorial, candle walk, car parks, virtual services...  I think offering a Zoom service might be the best way to maintain confidentiality and provide a place to gather.  Thinking as I write, maybe organizing a car park at a local pond. Is there an environmentally friendly way to place tea lights on the water? One per family.  Many Thanks for this forum of lovely beings!

    ------------------------------
    Diana Moore
    Hospice Bereavement Coordinator
    Central Vermont Home Health & Hospice
    Barre, Vermont
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  • 10.  RE: Virtual Remembrance Services

    Posted 06-02-2020 10:22 AM
    ​Good Morning,
    We are also discussing the idea of a virtual remembrance service.  I too, would appreciate your thinking on this, as we all navigate the year of "firsts"....We thought something live with some pieces prerecorded may work.  The presenters could be in one space to speak (while respecting the physical distancing and number of people), to allow for more fluid presentation.  All a work in progress.

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    Jan Cowles
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  • 11.  RE: Virtual Remembrance Services

    Posted 06-03-2020 10:41 AM
    We are trying a live YouTube memorial.
     invitations included:
    • packets of forget-me-not seeds (our theme this year) they are hard to get and shipping took longer than anticipated.
    • self address stamped envelopes, stamped confidential, as they will not be opened with the request to write a letter to deceased to be burned at the end of the service.
    • have family member place a candle and picture of loved or object on a table during service.
    Our Hospice House grounds as gorgeous so we are going to have bereavement and spiritual care counselors at various places on the grounds- using the 4 elements (air, water, earth and fire) to offer very short messages.  A  fire will culminate the memorial when we toss the letters in the fire.



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    Rev. Nancy Faery, BCC-AHPCC, Director of Spiritual Care and Bereavement Services at Niagara Hospice
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  • 12.  RE: Virtual Remembrance Services

    Posted 06-03-2020 01:51 PM

    We are trying a live video with invitations to use through Teams to ensure Company Business linc. Are in place.

     

    Barbara Ingram M.Div.  D. Min.  BCC, LMFT

    Bereavement Coordinator and Counselor

    WellStar Community Hospice

    470.245.9959 Office

    470.245.9997 Fax

    475 Dickson Ave. NW

    Marietta GA 30064

     





    This email and any files transmitted with it may contain confidential and /or proprietary information in the possession of WellStar Health System, Inc. ("WellStar") and is intended only for the individual or entity to whom addressed. This email may contain information that is held to be privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any unauthorized access, dissemination, distribution or copying of any information from this email is strictly prohibited, and may subject you to criminal and/or civil liability. If you have received this email in error, please notify the sender by reply email and then delete this email and its attachments from your computer. - Thank you.





  • 13.  RE: Virtual Remembrance Services

    Posted 06-04-2020 11:06 AM
    Our organization conducted a Facebook Live Community Memorial Service last week.  We sent out postcards to all of our family members and got some great press to let the community know about it.  We held it in the chapel of our Care Center and limited the number of participants to 5.  We asked people to send in the names of their loved ones for the reading of the names and bell tolling.  We ended up with over 500 names being submitted.  We also ended up with 477 live participants at the peak of the service.  The comments sent in through the Facebook live feed were beautiful tributes to those who had died.  We did a combination of song, readings and a speaker.  It was extremely successful and we will do this again in the future.

    To give you some perspective, our in person Community Memorial Services have dwindled in attendance with generally between 50-80 attendees and maybe the same number of names being read.

    ------------------------------
    Susan Bruno, LCSW
    Regional Program Director
    Suncoast Hospice
    ------------------------------



  • 14.  RE: Virtual Remembrance Services

    Posted 06-04-2020 07:31 PM
    Wonderful discussion.  I have 3 questions: 1) How long (minutes) have your online zoom etc. or recorded services been verses your regular in person services.  2)  How many organizations actually read the names of the deceased loved ones during the service?​  3) If you do mention the names, how many actually have the names on a slide?  Thanks.  Jeffrey Jones

    Jeffrey R. Jones, MDiv.

    Spiritual Care Coordinator

    Essentia Health St Mary's

    East Range Hospice

    901 9th Street North, Medical Arts Bldg, Suite #215, Virginia MN 55792

    Phone: 218-749-7975, ex 7978 or 1 877-851-2213.  Fax: 218-749-7991

    jeffrey.jones@essentiahealth.org




  • 15.  RE: Virtual Remembrance Services

    Posted 06-05-2020 06:45 AM
    Our memorial service was a total of one hour, 1/2 hour with song and talk and 1/2 hour reading the 500 names. We always read names and toll a bell. We don't list the names as they often come in up to the minute we go live.

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    Susan Bruno
    Regional Program Director
    Suncoast Hospice
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  • 16.  RE: Virtual Remembrance Services

    Posted 06-08-2020 01:15 PM
    Thank you to everyone who shared their creative ideas for this new kind of virtual memorial service offering.
    We just hosted ours online yesterday afternoon and it was a grand success. We featured beautiful "virtual choir" videos from our local Threshold Choir, one young lady sing for us, a client speaker, and several readings and remarks from our chaplains and bereavement team. We did not read names; we had a candle lighting ceremony and invited people to put up their photo of their loved one during a moment of silence. It was well-received and well-attended. We are pleased we offered this option instead of postponing it. This was offered as a one-hour long service. 
    Good luck to all of you who are planning your event!

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    Isabel Yuriko Stenzel Byrnes LCSW MPH
    Mission Hospice and Home Care
    Bereavement Department Manager
    www.missionhospice.org
    San Mateo, CA 94402 USA
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  • 17.  RE: Virtual Remembrance Services

    Posted 06-05-2020 10:08 AM

    Normally, we have included families who lost loved ones in a 6 month period.  This year we included more months in the invitation.  We also opened the remembrance service  to the community because there are so many people who could not have proper memorials at this time. That changed some of the dynamics, had to consider HIPAA laws.  After consulting with our attorney we could only put up first names and last initials, no specific dates attached to death.  I put deaths according to month and year.  We will not read the names due to the very long list of people who have died, rather names will be listed on a PowerPoint which will roll several times after the live video.

     

    Rev. Nancy Faery MDIV, BCC-AHPCC

    Director of Spiritual Care/Bereavement Services

    Niagara Hospice, Inc.

     

    4675 Sunset Drive
    Lockport, NY 14094-1231
    (716) 439-4417 ext. 768

    Direct: (716) 280-0768

    Fax: (716)-439-6214

    Nancy.Faery@niagarahospice.com

     

    image001.png@01CF2BEC.2F4D3920

     

    Niagara Hospice:  Servicing Niagara County residents with a terminal disease.  We can help no matter where the patient may reside with home care services, nursing home -hospice beds, hospitals and our magnificent Hospice House.  Accredited and voted one of WNY's Best Places to Work for 2015!  Check us out at: www.niagarahospice.com

     

     




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  • 18.  RE: Virtual Remembrance Services

    Posted 06-08-2020 08:11 PM
    For our upcoming Father's day Zoom memorial, when participants register, we just have them reply with an "attestation" that if they want the name of their father read out loud that they understand it is a public forum, etc.  we then send them the link.

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    Robin Fiorelli LCSW
    Sr. Director of Bereavement and Volunteers
    VITAS
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  • 19.  RE: Virtual Remembrance Services

    Posted 06-05-2020 08:52 AM
    Susan I LOVE that you did the memorial service via Face Book. That is not something we thought of - we've done Mother's day, Memorial Day and now Father's Day memorials via Zoom. The advantage maybe is the video feature and maybe the ability to control who enters more? The disadvantage with Zoom is more cumbersome to join, 500 limit, crowd control, etc.

    How did you advertise this memorial service? Also, did you have participants go through an attestation prior to  joining- like wont advertise their services, etc. This may be overkill?
    Thanks!!!

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    Robin Fiorelli LCSW
    Sr. Director of Bereavement and Volunteers
    VITAS
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  • 20.  RE: Virtual Remembrance Services

    Posted 06-08-2020 12:06 PM
    Hi Robin;
    No we didn't do any attestation - never even thought that people would self promote.  And no one did!

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    Susan Bruno, LCSW
    Regional Program Director
    Suncoast Hospice
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  • 21.  RE: Virtual Remembrance Services

    Posted 06-05-2020 09:36 AM
    Good Morning!
    I, too, have a question - were there any concerns about HIPPA or privacy concerning the reading of the names? Did you have to get any type of consent or was the consent implicit with the registration of the families?

    Thanks,
    Maureen​


  • 22.  RE: Virtual Remembrance Services

    Posted 06-05-2020 09:51 AM
    That information was made clear to the families - they had a choice to either provide names to be read or not.  It was not a HIPAA issue.

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    Susan Bruno, LCSW
    Regional Program Director
    Suncoast Hospice
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  • 23.  RE: Virtual Remembrance Services

    Posted 06-05-2020 09:54 AM

    Thank you!


    Maureen Ceidro, MA
    Bereavement Counselor |Excela Health Home Care & Hospice
    501 W. Otterman St., Greensburg, PA. 15601               
    office
    |724-689-1925
    cell|724-516-8605
    mceidro@excelahealth.org
     

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  • 24.  RE: Virtual Remembrance Services

    Posted 06-08-2020 03:47 PM
    We no longer read the names due to HIPPA. Also it was sometimes difficult to pronounce the names. We have the bereaved come to the front, share their loved one's name and take a candle. Some choose to not share the name, but can take a candle after the service.  ​

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    Kathy Tweten, LSW
    Bereavement Coordinator
    Carris Health-Rice Hospice
    Willmar, MN
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  • 25.  RE: Virtual Remembrance Services

    Posted 06-02-2020 10:22 AM

    I do not know anout candles in water- but folks can write name on a leaf and release  maybe hold their own candle for a keepsake

     

    Amy

     

    Amy Kitsembel

    ACCHS Bereavement Coordinator

    715-847-2703

     

    "Grief is Love with no where to go..."

     






  • 26.  RE: Virtual Remembrance Services

    Posted 06-02-2020 10:25 AM
    ​I do not know about a candle- but  individuals may write a name on a leaf and send into the water and perhaps hold on to candle for their time of light and remembrance...

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    Amy Kitsembel
    Aspirus Comfort Care and Hospice
    715-847-2703
    ------------------------------



  • 27.  RE: Virtual Remembrance Services

    Posted 06-07-2020 08:48 AM
    Thank you for sharing your ideas. We did a Virtual Service of Remembrance via Zoom in May. I invited bereaved whose loved ones have died during the COVID-19 months. It was very amateur regarding the AV set up. Several of us shared different readings and asked that the attendees do a virtual candle lighting. I'd also asked for families to send photos prior to the events, so we had a short slide show. We had 10 in attendance. Generally, for our quarterly memorial services, we have around 60 in attendance. 

    Next week, we are going to do several Porch Pick Ups at our Hospice Home. The Bereaved are invited to drop by and pick up either a plant or a rock garden kit that they can take home to create ritual and activity for those that might not have had a traditional funeral service. We are excited to see how that goes. 



  • 28.  RE: Virtual Remembrance Services

    Posted 06-08-2020 03:22 PM
    I am working with our Hospice Chaplain and we are going to record our service, place it on DVD's and send to all our families. I will keep a copy at our office for any volunteers who want to see it as well. This way families who may not have access to the internet still have a way to see it. I made a powerpoint showing those we are remembering, there will be a few music videos, and the chaplain will do a small message. ​


  • 29.  RE: Virtual Remembrance Services

    Posted 06-09-2020 02:08 PM
    We just had our Spring service this past weekend and, of course, we had to find a way to not do it in person. Our event last year drew over 500 people so we know it was important to our bereaved. We chose to do a prerecorded video, families were invited to send in photos of their loved ones understanding that the video is open to the public and posted on YouTube. We got a great response with over 200 families registered and many pictures we included. We got lots of good feedback and invited people to join our Facebook group to continue to share, which many have. If you want to check out the video, here's the link: https://youtu.be/dlnKS5OVsWY. It might help with ideas for your own events.
    It's amazing what we are able to accomplish when we are forced to do so! Very proud of the work my team put into this and well received it has been. It also gave me lots of information about how to do better in the future.

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    Carol Hallinan, LCPC
    Clinical Counselor
    Gilchrist
    11311 McCormick Road, Suite 350
    Hunt Valley MD 21031
    (Cell) 443-934-4858
    gilchristcares.org
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