Agreed, congratulations! It's so helpful to hear about how others have divided and organized their work with growth spurts!
A few years ago we divided the work between clinical and non-clinical. We have a full time non clinical coordinator who works on all of our publications, mailings, spreadsheets/tracking, support group room and event space reservations, supplies for groups and events, message management, maintaining meeting notes and agendas, technical support for virtual groups, maintain wait lists and attendance records, as well as all of the few remaining paper files, manage volunteers and their information, and more. It's fantastic as so much of it had really detracted from the clinical focus and was a struggle for those that wanted to focus on facilitation of groups and counseling.
We have three counselors who divide their work as you note, according to region, but watch to ensure it's balanced as it can be misleading to use landmarks when one area may be more population dense than another.
Our coordinator funnels requests to the right counselors and at times, to ensure timely response, it may be assigned to a different counselor should one be on PTO.
Lastly, they all facilitate drop in groups and rotate who facilitates our closed, curriculum based groups so each gets a break while special events (workshops or memorial events) they all generally participate in with few exceptions.
Joelle Osterhaus, MSW, LCSW, LICSW, ACHP-SW (she/her)
KPNW Hospice & Palliative Care Psychosocial Services Manager
"Although the world is full of suffering, it is also full of overcoming it." - Hellen Keller
Kaiser Permanente Northwest
Continuing Care Services 2701 NW Vaughn St., Ste. 140, Portland, OR 97210-5344
Cell Phone: (503) 312-0819
Main Office: (503) 499-5200
Fax: (503) 499-5535
NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents. If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. Thank you.
NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents. If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. v.173.295 Thank you.