I have not used either of the programs you listed; but, I have used Cerner in the past, and for the past year I have been using Health Care First.
The bereavement module part of both programs is very limited. Cerner was extremely limited; but Health Care First is a little better. The problem is it does not come that way. I have had to constantly teach myself and work on it and tweak it over the past year and it still is not perfect as the sales and training people say. Bereavement is clearly not the companies first priority.
My supervisors were able to go in the system and add the contacts I asked for like, phone call, visit, calling hours, funeral and support group.
You could also just select a basic case note, or case communication, and type whether it was a phone call, visit, group, etc. at the top of the narrative. Don't forget to include their risk level. That is what the surveyors wanted to see in the last survey.
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Mary McCune
Bereavement Coordinator
Health Services of Coshocton County
Original Message:
Sent: 04-20-2016 17:48
From: Isabel Stenzel
Subject: documentation question?
Hello,
I work at Mission Hospice in San Mateo, and we just switched from Suncoast to Kinnser for our patient database. I am wondering if anyone else uses Kinnser for bereavement documentation, and what process you have to document counseling calls, cards and visits? It seems that Kinnser has very limited bereavement functions. When I asked the trainer about how to document bereavement tasks, he shared that no one had asked that question before!
So, any advice or thoughts from fellow Kinnser users?
Thank you!!
Isabel Stenzel MSW MPH
Bereavement Counselor- Adults, Teens and Children
Mission Hospice and Home Care
1670 S. Amphlett Blvd., Suite 310
San Mateo, CA 94402
Cell 650-753-4938
Phone 650-532-2338
istenzel@missionhospice.org
Se Habla Espanol
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